Customer Support

Digital subscriptions are typically activated within 3 business days of purchase.

For standard UPS shipments, please allow 7–10 business days from the date of shipment.

For freight shipments (delivered via a trucking company), please allow 10–14 business days.

Please complete the form on the right side of this page. To upload your purchase order, click the “Choose File” button and select the PO file from your computer.

Please complete the form on the right side of this page. Be sure to include your PO or Order Number and a detailed description of the missing or damaged items.
If any items arrived damaged, please upload photos of the damage by clicking the “Choose File” button and selecting the appropriate image(s) from your device.

Physical Item Returns

We accept returns within 60 days. All returned items must be in an unused, sealable condition.

Please follow these steps:

1. Read and fill out the Return Processing Form with returned item(s) and quantity clearly marked.
2. Email form and include the reason for return.
3. 35% Restocking Fee may apply.
4. Include how you would like the credit (account credit or exchange).
5. Customer to cover return freight.
6. We will respond with a return authorization.

When shipping take care and:

• Include a copy of the Return Processing Form in EACH box.
• Pack each box tightly with packing materials, and tape well.
• Use this email to send shipment tracking numbers.

You can download Really Great Reading's current W-9 here: Download 2025 W-9 (PDF)

Payment information:
Remit-to address for paper checks:
P.O. Box 791823
Baltimore, MD 21279

To enroll in ACH payments, please send your completed forms to account receivable.

You can download our Sole SOurce Letter using the link below: Sole Source Letter

A confirmation email with your receipt was sent shortly after your order was placed. Please check your inbox, junk, or spam folders, as these emails can sometimes be filtered.

One of the charges is likely a pending authorization from a failed payment attempt. This pending charge should automatically be removed by your bank/credit card account within 7–10 business days.

If you don’t see your login information in your inbox, please check your junk or spam folders, as automated emails are sometimes filtered.

If you still can’t locate the message, please fill out the form on the right for further assistance.

If you don’t see your login information in your inbox, please check your junk or spam folders, as automated emails are sometimes filtered.

If you still can’t locate the message, please fill out the form on the right for further assistance.

If you don’t see your login information in your inbox, please check your junk or spam folders, as automated emails are sometimes filtered.

If you still can’t locate the message, please fill out the form on the right for further assistance.

Please allow up to 3 business days from the time your PO was submitted to Really Great Reading.

If you need further assistance, please complete the form on the right and be sure to include your purchase order (PO) number for faster support.

Please follow the steps below to clear your browsing history.

1. Open your Chrome browser
2. Click the three vertical dots in the top-right corner
3. Click Clear browsing data
4. Select "All time" from the drop-down menu
5. Click Clear data

Use the form to the right if you require additional assistance and a member of our support team will contact you.

Navigate to the My Learning tab on your AppsPad Dashboard. Click the Open button to access the training.

Make sure you’ve completed all interactions on the screen and that the progress bar has reached the end.

If you don’t see the “Next” or “Continue” buttons, try zooming out in your browser.

If the buttons are still greyed out, you will need to restart the module.